Switchly
Composio

Member Technical Staff - Applied AI Engineer (US Timing)

Hiring

Composio

Bangalore · IndiaFull-time· 3d ago

Experience

2–4 yrs

Work Type

Full-time

Domain

AI agents, AI infrastructure

Core SkillsMust Have
TypeScriptPythonlanguage modelstool callingretrievalstructured outputsmulti-step workflowsagent memoryevalstracesfailure analysisbackend engineeringplatform engineeringintegration engineeringSDKsHTTPOAuthwebhooksqueuesdata storeslogsthird-party APIsOAuth 2.0
What You'll Do
1Build agentic workflows that take over support functions: intake, classification, context gathering, reproduction, diagnosis, response drafting, remediation, verification, and follow-up
2Build tool-using agents that safely inspect runs, logs, auth state, configuration, and provider behavior, then propose or execute bounded recovery actions
3Build eval suites for diagnostic correctness, resolution quality, safe escalation, customer communication, and end-to-end task completion
4Build human-in-the-loop systems that make ownership, uncertainty, approvals, handoffs, and failure states explicit
5Build observability, memory, and feedback loops that let agents improve from real support cases
6Drive product improvements that remove entire classes of customer issues
7Start with the customer outcome, then work backward into the model, workflow, tooling, or product change required to deliver it
8Own the hardest issues end to end: reproduce, isolate, mitigate, ship, communicate, and verify resolution with the customer
9Partner with Support, FDE, Product, and Engineering to find work that should become software
10Move from a rough prototype to a reliable production workflow, with traces, evals, guardrails, and a clear human fallback
11Use frontier models, coding agents, and internal AI tools daily
12Measure success in customer outcomes improved, support work removed, and classes of failure prevented
Requirements
EducationBachelor in CS or equivalent
Work AuthMust be authorized to work in the US
Nice to HaveOptional
AI agentscopilotsworkflow automationeval infrastructuredeveloper platformAPI productsupport engineeringSREincident responserate limitsPostgrescloud observabilityPlainZendeskIntercomSalesforce
Domain
AI agentsAI infrastructuredeveloper platformAPI productsupport engineering
Industry
AIdeveloper toolsSaaS